{"id":13514,"date":"2018-08-20T11:41:35","date_gmt":"2018-08-20T11:41:35","guid":{"rendered":"https:\/\/www.legalraasta.com\/blog\/?p=13514"},"modified":"2026-04-08T10:41:11","modified_gmt":"2026-04-08T05:11:11","slug":"a-comprehensive-guide-to-start-a-bpo-in-india","status":"publish","type":"post","link":"https:\/\/www.legalraasta.com\/blog\/a-comprehensive-guide-to-start-a-bpo-in-india\/","title":{"rendered":"A Comprehensive Guide to start a BPO in India"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.legalraasta.com\/blog\/a-comprehensive-guide-to-start-a-bpo-in-india\/#What_is_a_BPO\" title=\"What is a BPO?\">What is a BPO?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.legalraasta.com\/blog\/a-comprehensive-guide-to-start-a-bpo-in-india\/#Services_Provided_by_BPOs\" title=\"Services Provided by BPOs\">Services Provided by BPOs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.legalraasta.com\/blog\/a-comprehensive-guide-to-start-a-bpo-in-india\/#How_to_Start_a_BPO\" title=\"How to Start a BPO?\">How to Start a BPO?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.legalraasta.com\/blog\/a-comprehensive-guide-to-start-a-bpo-in-india\/#Legal_Documents_required_for_registration\" title=\"Legal Documents required for registration\">Legal Documents required for registration<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_is_a_BPO\"><\/span><span style=\"color: #000000;\"><strong>What is a BPO?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"color: #000000;\">There are corporate organizations in the United States and other developed countries who would opt to cut overhead cost as low as they can and still maintain the professionalism of <\/span>highest<span style=\"color: #000000;\"> order and get excellent services. In this context, India has emerged as a Business Process Outsourcing power-hub,\u00a0also known as Information Technology Enabled Services (ITES), because of a talented pool of people and strong English speaking population. BPO is one of the fastest growing sector segment of the ITES Industry, but to start a BPO some serious research, planning, and creativity is necessary and most importantly a <a href=\"https:\/\/www.legalraasta.com\/dot-osp-license-registration\/\">DOT OSP License Registration.\u00a0<\/a><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Services_Provided_by_BPOs\"><\/span><span style=\"color: #000000;\"><strong>Services Provided by BPOs<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"color: #000000;\">BPO provides services like <\/span>tele-banking<span style=\"color: #000000;\">, <\/span>tele-medicine<span style=\"color: #000000;\">, <\/span>tele<span style=\"color: #000000;\">-education, <\/span>tele<span style=\"color: #000000;\">-trading, e-commerce, call <\/span>center<span style=\"color: #000000;\">, network operation <\/span>center<span style=\"color: #000000;\"> and other IT Enabled Services, by using Telecom Resources.\u00a0 If telecom service is used\u00a0by the BPO, it is mandatory\u00a0to obtain an \u201cOther Service Provider\u201d (OSP) registration by applying to the Department of Telecommunication to start a BPO. It is noteworthy for businesses that wish to establish a call center \/ BPO that they establish the BPO as a<a href=\"https:\/\/www.legalraasta.com\/private-limited-company-registration\/\"> Private Limited Company<\/a> or Limited Company under the Companies Act. This is because it is one of the criteria for obtaining OSP registration. Following is a list of services provided by BPOs:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Customer support services:\u00a024\/7 inbound\/outbound call center services that address customer queries and concerns through phone, email and live chat.<\/span><\/li>\n<li><span style=\"color: #000000;\">Technical support services:\u00a0\u00a0Installation, product support, running support, troubleshooting, usage support and problem resolution for computer software, hardware, peripherals and internet infrastructure.<\/span><\/li>\n<li><span style=\"color: #000000;\">Telemarketing services:\u00a0\u00a0Interacting with potential customers and creating interest in the customer\u2019s services\/products. Up-selling, promoting and cross-selling to existing customers and completing online sales processes.<\/span><\/li>\n<li><span style=\"color: #000000;\">IT help desk services:\u00a0Level 1 and 2 multi-channel supports, system problem resolutions, technical problem resolution, office productivity tools support, answering product usage queries and performing remote diagnostics.<\/span><\/li>\n<li><span style=\"color: #000000;\">Insurance processing:\u00a0\u00a0New business acquisition and promotion, claims processing, policy maintenance, <\/span>and<span style=\"color: #000000;\"> policy management.<\/span><\/li>\n<li><span style=\"color: #000000;\">Data entry and data processing:\u00a0Data entry from paper, books, images, e-books, yellow pages, websites, business cards, printed documents, software applications, receipts, bills, catalogs and mailing lists.<\/span><\/li>\n<li><span style=\"color: #000000;\">Data conversion services:\u00a0Data conversion for databases, word processors, spreadsheets and software applications. Data conversion of raw data into PDF, HTML, Word or Acrobat formats.<\/span><\/li>\n<li><span style=\"color: #000000;\">Bookkeeping and accounting services:\u00a0Maintenance of the customer\u2019s general ledger, accounts receivables, accounts payables, financial statements, bank reconciliations, <\/span>and<span style=\"color: #000000;\"> assets\/equipment ledgers.<\/span><\/li>\n<li><span style=\"color: #000000;\">Form processing services:\u00a0Online form processing, payroll processing, medical billing, insurance claim forms processing and medical forms processing.<\/span><\/li>\n<li><span style=\"color: #000000;\">Online research:\u00a0\u00a0Internet search, product research, market research, surveys, analysis, web research and mailing list research.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Start_a_BPO\"><\/span><strong>How to Start a BPO?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'Liberation Serif', serif; color: #000000;\">If you want to<a href=\"https:\/\/www.legalraasta.com\/blog\/steps-start-bpo-india\/\"> start a BPO<\/a> it is important to understand OSP. OSP stands for Other Service Providers referring to the service provided in the Telecommunication Industry <i>which uses telecom resources <\/i>and it is mandatory for them to <a href=\"https:\/\/www.legalraasta.com\/dot-osp-license-registration\/\">register for DOT OSP License<\/a><i>.<\/i> <span style=\"font-size: medium;\">It involves <\/span><span style=\"font-size: medium;\">BPO\/call centers, e-commerce, telebanking, telemedicine, tele-education, and other IT enabled services. <\/span><span style=\"font-size: medium;\">Department of Telecommunication under the New Telecom Policy (NTP) 1999 <\/span><span style=\"font-size: medium;\">made it compulsory for OSPs <\/span>using telecom resources to<span style=\"font-size: medium;\"> obtain an OSP License.<\/span><\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: 'Liberation Serif', serif; color: #000000;\"><span style=\"font-size: medium;\">In February 2000<\/span><b> <\/b><span style=\"font-size: medium;\">the Telecom Commission formulated terms and conditions <\/span><span style=\"font-size: medium;\">with regard to OSPs. According to the terms and conditions OSPs should not provide switched telephony and are allowed to take telecom resources from authorized Telecom Service Providers only. Department of Telecommunication provides registration to <\/span><span style=\"font-size: medium;\">telecom resources providing an array of services,<\/span><span style=\"font-size: medium;\"> which includes services like telebanking, call center <\/span><span style=\"font-size: medium;\">and other IT enabled services.<\/span><\/span><\/p>\n<h3 align=\"justify\"><span class=\"ez-toc-section\" id=\"Legal_Documents_required_for_registration\"><\/span><span style=\"color: #000000;\"><strong>Legal Documents required for registration<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p align=\"justify\"><span style=\"color: #000000;\"><span style=\"font-family: 'Liberation Serif', serif;\"><span style=\"font-size: medium;\">In order to obtain an <a href=\"https:\/\/www.legalraasta.com\/dot-osp-license-registration\/\">OSP Registration<\/a>, to <a href=\"https:\/\/www.legalraasta.com\/blog\/steps-start-bpo-india\/\">start a BPO<\/a> it is mandatory for the entity to be a Private Limited Company. Following documents are necessary for OSP Registration in addition to the application in the prescribed form:<\/span><\/span><\/span><\/p>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"color: #000000;\"><span style=\"font-family: 'Liberation Serif', serif;\"><span style=\"font-size: medium;\">Certificate of I<\/span><\/span><span style=\"font-family: 'Liberation Serif', serif;\"><span style=\"font-size: medium;\">n<\/span><\/span><span style=\"font-family: 'Liberation Serif', serif;\"><span style=\"font-size: medium;\">corporation of Private Limited Company<\/span><\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><a href=\"https:\/\/www.legalraasta.com\/memorandum-and-articles-of-association\/\"><span style=\"color: #000000;\"><span style=\"font-family: 'Liberation Serif', serif;\"><span style=\"font-size: medium;\">Memorandum of Association <\/span><\/span><span style=\"font-family: 'Liberation Serif', serif;\"><span style=\"font-size: medium;\">(MOA) and Articles of Association (AOA)<\/span><\/span><\/span><\/a><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"color: #000000;\"><span style=\"font-family: 'Liberation Serif', serif;\"><span style=\"font-size: medium;\">Board of Resolution or Power of Attorney authorizing the authorized signatory<\/span><\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"color: #000000;\"><span style=\"font-family: 'Liberation Serif', serif;\"><span style=\"font-size: medium;\">Name of Business and Activities Proposed<\/span><\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"color: #000000;\"><span style=\"font-family: 'Liberation Serif', serif;\"><span style=\"font-size: medium;\">List of Directors<\/span><\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"color: #000000;\"><span style=\"font-family: 'Liberation Serif', serif;\"><span style=\"font-size: medium;\">Present Shareholding<\/span><\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p align=\"justify\"><span style=\"color: #000000;\"><span style=\"font-family: 'Liberation Serif', serif;\"><span style=\"font-size: medium;\">The above documents must be certified with seal by a Company Secretary or Director of the Company or Statutory Auditor or Public Notary.\u00a0<\/span><\/span><\/span><\/p>\n<blockquote>\n<p align=\"justify\">Related Article :\u00a0<a href=\"https:\/\/www.legalraasta.com\/blog\/steps-start-bpo-india\/\">Steps to start BPO in India<\/a><\/p>\n<\/blockquote>\n<p><span style=\"color: #000000;\">At\u00a0<a style=\"color: #000000;\" href=\"https:\/\/www.legalraasta.com\/\">LegalRaasta<\/a>,\u00a0 we provide top-notch, smooth, fast and easy processing solutions of <a href=\"https:\/\/www.legalraasta.com\/dot-osp-license-registration\/\">OSP Registration<\/a>.<\/span><\/p>\n<p><span style=\"color: #000000;\">Shoot us an e-mail at\u00a0<a style=\"color: #000000;\" href=\"mailto:contact@legalraasta.com\">contact@legalraasta.com<\/a>\u00a0or give us a ring at\u00a0+91\u00a0<a class=\"fusion-flex-link fusion-bar-highlight\" style=\"color: #000000;\"><span class=\"menu-text\">8750048585. Happy to help you walk the Legal Raasta!<\/span><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is a BPO? There are corporate organizations in the United States and other developed countries who would opt to cut overhead cost as low as they can and still maintain the professionalism of highest order and get excellent services. In this context, India has emerged as a Business Process Outsourcing power-hub,\u00a0also known as Information Technology [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":13534,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[557],"tags":[49,194,193,195,197,196,192],"class_list":["post-13514","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-startup","tag-bpo","tag-bpo-registration","tag-establish-a-bpo","tag-osp","tag-osp-registration","tag-other-service-providers","tag-start-a-bpo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A Comprehensive Guide to start a BPO in India | Legal Raasta<\/title>\n<meta name=\"description\" content=\"To start a BPO it&#039;s important to understand OSP which stands for Other Service 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