{"id":13678,"date":"2018-08-22T13:27:25","date_gmt":"2018-08-22T13:27:25","guid":{"rendered":"https:\/\/www.legalraasta.com\/blog\/?p=13678"},"modified":"2026-04-08T10:46:46","modified_gmt":"2026-04-08T05:16:46","slug":"start-call-center-india","status":"publish","type":"post","link":"https:\/\/www.legalraasta.com\/blog\/start-call-center-india\/","title":{"rendered":"Registering a Call Center in India (DOT OSP)"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.legalraasta.com\/blog\/start-call-center-india\/#Introduction_to_Call_Center_Registration\" title=\"Introduction to Call Center Registration\">Introduction to Call Center Registration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.legalraasta.com\/blog\/start-call-center-india\/#Applicability_of_OSP_Registration_to_Start_Call_Center\" title=\"Applicability of OSP Registration to Start Call Center\">Applicability of OSP Registration to Start Call Center<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.legalraasta.com\/blog\/start-call-center-india\/#Requirements_for_OSP_Registration\" title=\"Requirements for OSP Registration\">Requirements for OSP Registration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.legalraasta.com\/blog\/start-call-center-india\/#Document_Checklist_for_OSP_Registration\" title=\"Document Checklist for OSP Registration\">Document Checklist for OSP Registration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.legalraasta.com\/blog\/start-call-center-india\/#Compliances_of_OSP_Registration\" title=\"Compliances of OSP Registration\">Compliances of OSP Registration<\/a><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Introduction_to_Call_Center_Registration\"><\/span><strong>Introduction to Call Center Registration<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Whether you want to incorporate a call center in your current company&#8217;s services or start call center from scratch, there are a lot of things to consider for starting such services. Many times companies wish to extend their services and provide streamlined customer support since their business has grown substantially. According to the New Telecom Policy (NTP) 1999, companies providing services like tele-banking, tele-medicine, tele education, tele trading, e-commerce, call center\u00a0 and any other IT enabled services using telecom resources come under &#8220;Other Service Providers&#8221;(OSP).\u00a0 OSPs have to get <a href=\"https:\/\/www.legalraasta.com\/dot-osp-license-registration\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">OSP registration<\/span> <\/a>from the Department of Telecommunication to start a call center.<\/p>\n<p>In case you were wondering what BPOs technically are and intricate details about how to start accumulating resources to startup your own BPO look at <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.legalraasta.com\/blog\/a-comprehensive-guide-to-start-a-bpo-in-india\/\" target=\"_blank\" rel=\"noopener noreferrer\">Comprehensive Guide to Start a BPO in India<\/a><\/span>.<\/p>\n<p>In this article, we focus more upon the technical aspects of registration of a BPO\/ call center. The procedure to start call center is not as complicated and needs only a calm head and careful considerations.<\/p>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Applicability_of_OSP_Registration_to_Start_Call_Center\"><\/span><strong>Applicability of OSP Registration to Start Call Center<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>As discussed above, If a company utilizes telecom resources to sell IT-enabled services, they have to register for OSP license. The Telecom department formulated terms and conditions which dictate that they should take telecom resources from a registered phone operator only. The terms and conditions also prohibit companies to provide switched telephony.<\/p>\n<p>So what comes under telecom resources? Telecom resources are as follows: Integrated Services Digital Network (ISDN), Public Switched\u00a0 Telecom Network, Public Land Mobile Network and\/ or the bandwidth of telecom services by an authorized telecom service provider.<\/p>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Requirements_for_OSP_Registration\"><\/span><strong>Requirements for OSP Registration<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Any company\/ entity\/service provider has to be a private limited company if it wants to obtain OSP registration. Hence it is important to <a href=\"https:\/\/www.legalraasta.com\/private-limited-company-registration\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">incorporate a<\/span> <span style=\"color: #0000ff;\">private limited company<\/span><\/a> before proceeding with OSP registration. The Ministry of Corporate Affairs (MCA) is taking great steps to ensure faster processing of company incorporation applications. The ministry aims to do so with <a href=\"https:\/\/www.legalraasta.com\/blog\/one-day-company-incorporation\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">One-Day Company Incorporation with SPICe.<\/span><\/a><\/p>\n<p>The company has to start with the application form for OSP registration with the proper format. You can click the link of <a href=\"http:\/\/dotosp.gov.in\/login\/register.do?methodName=showFormA\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">Department of Telecommunication OSP\u00a0 registration page<\/span><\/a> to download the format of the form.<\/p>\n<p>Along with the properly filled forms companies have to submit a few documents to ensure a smooth registration process.<\/p>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Document_Checklist_for_OSP_Registration\"><\/span><strong>Document Checklist for OSP Registration<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Following are the documents that a company has to produce in order to acquire OSP registration. Please note that these documents have to be certified by seal of either the Company Secretary or Director of the Company or a Statutory Auditor or a Public Notary<\/p>\n<ul>\n<li>\u00a0 Private Limited Company Incorporation Certificate<\/li>\n<li><a href=\"https:\/\/www.legalraasta.com\/memorandum-of-association-moa\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">Memorandum of Association (MoA)<\/span><\/a> and <a href=\"https:\/\/www.legalraasta.com\/memorandum-and-articles-of-association\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">Articles of Association (AoA)<\/span><\/a><\/li>\n<li>Board of Resolution or Power of Attorney authorizing the authorized signatory<\/li>\n<li>Activities Planned along with Name of Business<\/li>\n<li>List of Directors<\/li>\n<li>Present Shareholding<\/li>\n<\/ul>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Compliances_of_OSP_Registration\"><\/span><strong>Compliances of OSP Registration<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A company after it&#8217;s OSP registration has to stay compliant with guidelines set by the Department of Telecommunication (DOT) in order to ensure smooth day-to-day functionality.<\/p>\n<p>The OSP license is valid for a maximum of 20 years unless explicitly mentioned otherwise. Registered OSPs have to file an Annual return to stay compliant with their registration. This annual return should mention activities being conducted in the present capacity of the firm. Companies have to file an Annual return for OSP license renewal 6 months before the financial year concludes.<\/p>\n<p>In addition to these, OSP should remain compliant with the terms and conditions set by the Department of Telecommunication. You can take a look at the latest terms and conditions set by DOT <a href=\"http:\/\/dotosp.gov.in\/homePage.do?methodName=getaboutDisclaimerc\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">here<\/span><\/a>.<\/p>\n<p>Still not clear on how to proceed with the registration? Try professional help to start call center after all, it needs to be done right and within legal bounds. Here at <a href=\"https:\/\/www.legalraasta.com\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">LegalRaasta<\/span><\/a> we provide a wide array of services including <a href=\"https:\/\/www.legalraasta.com\/dot-osp-license-registration\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">OSP registration<\/span><\/a>, <a href=\"https:\/\/www.legalraasta.com\/private-limited-company-registration\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">Private Limited Company Incorporation <\/span><\/a>among others.<\/p>\n<p>Shoot us an e-mail at <a href=\"mailto:contact@legalraasta.com\"><span style=\"color: #0000ff;\">contact@legalraasta.com<\/span> <\/a>or give us a ring at <span style=\"color: #0000ff;\">+91- <a class=\"fusion-flex-link fusion-bar-highlight\" style=\"color: #0000ff;\"><span class=\"menu-text\">8750048585.<\/span><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction to Call Center Registration Whether you want to incorporate a call center in your current company&#8217;s services or start call center from scratch, there are a lot of things to consider for starting such services. Many times companies wish to extend their services and provide streamlined customer support since their business has grown substantially. According [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":13686,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[558],"tags":[194,193,195,197],"class_list":["post-13678","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-others","tag-bpo-registration","tag-establish-a-bpo","tag-osp","tag-osp-registration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Start Call Center in India (DOT OSP) | LegalRaasta<\/title>\n<meta name=\"description\" content=\"The process to start call center is easy it comes with very little documentation and minimal compliances. 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