A Guide to Streamlining Consumer Complaints

Due to their ability to buy products and services, consumers are the lifeblood of an economy, hence goods and services must be of a specific quality and free from flaws or deficiencies.The Consumer Protection Act was created to give consumers a remedy and address their complaints because there are numerous instances in which consumers are the victims of poor service or subpar goods. As a result, it is important to address these situations as soon as possible. In contrast to other types of litigation, filing a consumer complaint online is very simple and affordable. A variety of jurisdictions can assist with filing a complaint, including territorial jurisdiction, pecuniary jurisdiction, and appellate jurisdiction.It varies on the location of the person's business, cause of action and residence and police station jurisdiction. The importance of customer complaints and the types of complaints that are most likely to be resolved will be covered in this tutorial. This manual will assist you in navigating the customer complaint process with confidence and ease, regardless of whether you are dealing with a defective product, subpar customer service, or any other kind of issue. Therefore, if you also intend to file consumer complaints and require aid from the best specialist team, you have come to the correct spot because we are here to provide guidance for doing so. Read Also This – All You Need to Know for Recovery of Shares from IEPF

Common Mistakes to Avoid When Making Complaints

  • If you are a victim of fraud and want to file a complaint, you can do so online, which is a great tool for streamlining the process. However, there are some common mistakes that people make when filling out the form, such as not providing enough information about the complaint, such as dates, times, and any pertinent documentation that is required.
  • Another typical error is failing to monitor the progress of online consumer complaints. If you have filed a consumer complaint, you are entitled to a response within a reasonable timeframe; thus, it is crucial to follow the regulatory body to determine whether your complaint was submitted correctly or not.
  • It is also more difficult to settle a customer complaint when people speak to others in a nasty or aggressive way, therefore you should always speak to others in a professional and polite manner when making customer complaints.

Three different judicial hierarchy

Pecuniary Jurisdiction: The District Consumer Dispute Redressal Forum (DCDRF), State Consumer Dispute Redressal Commission (SCDRC), and National Consumer Dispute Redressal Commission (NCDRC) are the three types of Consumer dispute redressal forums that can be used to file a lawsuit in consumer court under Pecuniary Jurisdiction. The DCDRF is the consumer forum that can make claims for less than 1 crore, the SCDRC for claims worth less than 10 crore, and the NCDRC for claims worth more than 10 crores. Territorial Jurisdiction: After establishing pecuniary jurisdiction, territorial jurisdiction is used to file a case in a consumer court that is located within local boundaries. When transactions are made online and the opposing party lives inside the local jurisdiction, it is used. Appellate Jurisdiction: If a consumer disagrees with a judgment issued by a district, state, or national consumer forum, they may appeal to the supreme court, which is an exercise of appellate jurisdiction, and then file a lawsuit in a consumer court.

Approaching the District Consumer Forum: What should I do?

If you want to file Consumer Complaints in District Forum you must make complaint on a plain paper which is then notarized through an authorized agent. Then you should attach the following relative documents Four copies + additional copies for each party are to be filed by the complainant.To file a case in the consumer court, the court fee must be paid via demand draught made payable to the President, Consumer Disputes Redressal Forum, (name of) district.Therefore, Legalraasta is the ideal counselor for filing complaints in India if you want to make a lawsuit in the District Forum but are unsure of where to begin.

Approaching the State Consumer Forum: What should I do?

If the complaint falls within the legal limit on pecuniary jurisdiction, the complainant may make an original complaint with the State Consumer Forum, or they may appeal the District Forum's decision within 30 days of the decision's passing. The Court Fees must then be paid via demand draught made payable to the Registrar, (name of) State Commission, and must only be used to submit consumer forum complaints in that State. The court charge for complaints valued up to Rs 1 crore is Rs 4,000, while the fee for complaints valued between Rs 20 lakh and Rs 50 lakh is Rs 2,000.

Approaching the NCDRC Consumer Forum: What should I do?

If you want to contact NCDRC, you can either register a complaint directly if it falls under the financial jurisdiction or appeal the SCDRC's decision within 30 days of the decision's passing, together with the appropriate court documentation. The cost to register a case in consumer court with the National Consumer Disputes Redressal Commission is Rs 5,000 with a demand draught in the name of the Registrar. Within 30 days of the NCDRC's order's passing, you have the right to file a lawsuit against it in the Supreme Court.

Pitfalls to avoid when purchasing online

Examining the portal: When purchasing from an unidentified online shopping portal, you should exercise extreme caution. You should make sure it is authentic because numerous phoney websites pose as well-known merchant websites. So if you are also planning to file a case in consumer court but don't have any idea then you can contact Legalraasta for the guidance & help. Verifying the encryption of a website: The online store's URL must begin with HTTPS in order to signal security and guarantee the security of your payments. You can  file a consumer complaint  if you fall victim. Be a savvy shopper: Before making any purchases while shopping online, read the product's full description and the refund policy. Some items aren't returnable, in which case you'll be responsible for paying the shipping costs. Avoid using public wifi: Using public WiFi when buying online is not recommended because it is unsafe to submit any personal or financial information. Avoid clicking on unusual links: Avoid clicking on unusual links because doing so can expose you to malware or identity theft, especially when clicking on social media adverts. Phishing emails are sent by online fraudsters and exactly replicate emails sent by a legitimate company. You may file a consumer complaint if you fall victim.

Protections provided by the Consumer Protection Act

  • If you file an online consumer complaint, you will receive a refund of the price you paid for the goods along with any damages you may have suffered and any associated costs.
  • Removal of faults: If the Consumer Forum determines that there are material faults after carrying out adequate testing, it may issue a directive to remedy or eliminate those flaws in response to customer complaints.
  • If you file a consumer complaint, the service provider will, if practical, replace the goods.
  • If it can be demonstrated that the complainant suffered physical, emotional, or other losses or damages as a result of using the products or using the services, compensation may be granted. To file a complaint in a consumer forum, the complainant must pay the necessary fees or bear the cost of any necessary legal action.
  • A restriction on the sale of dangerous goods, along with their removal from the market, aids in the removal of service deficiencies wherever possible.
  • A directive to stop unfair or restrictive trade practices in circumstances where they were the root of the complaint. The aforementioned practises, which may be unfair or restrictive in nature for submitting an online consumer complaint, are subject to a complete or conditional ban by the Authority.
>Read Also This – Detailed Procedure for Recovery of Shares From IEPF


The procedure of submitting a consumer complaint can be time-consuming and stressful. With the help of online tools, consumers can accelerate the complaints process and increase the likelihood that their issues will be resolved. By choosing the appropriate application, avoiding common mistakes, and filing effective online complaints, consumers may handle the complaints process with confidence and convenience. Whether you're struggling with a defective product, poor customer service, or any other kind of issue, this tutorial has provided useful insight into the types of complaints to make online and how to successfully manage the complaints process. We trust you fully comprehend the nature of customer complaints. Contact Legalraasta if you want to make a consumer complaint but aren't sure where to start. For a very low price, they will make the registration process easier and quicker. Therefore, get in touch with someone immediately away to register a complaint in consumer court if you too become a victim of a scam company.
An experienced professional, Sakshi Sachdeva has been instrumental in propelling Legal Raasta's content creation efforts. Her career path has been varied, with notable stops in the textile, telecom, transportation, and communication sectors. She holds an MCA and an MSc in software degree.
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