Website Maintenance Agreement

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Website Maintenance Agreement?

A Website Maintenance Agreement is an agreement formed between the company and the website maintenance services provider wherein the client is asked to maintain the company’s website and is paid for his services.

Procedure For Website Maintenance Agreement

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Website Maintenance Agreement prepared

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Exemptions?

The Website Maintenance Agreement should not include these following things:

Website re-design, re-alignment or re-development equaling more than 50% change to web page, web site, web graphics on the website.

CMS design or integration including but not limited to blogs, shopping carts and web forums. These require a separate design agreement.

Elements of Website Maintenance Agreement

Edit, revise, update or create new textual/minor graphical content.

Consultation and guidance on the use of the website.

Operate SEO such as Meta tags, alt tag, etc..

Regular and thorough backups of the site.

Protection against hackers, etc.

Frequently Asked Questions

1. Are there any special provisions regarding the Website Maintenance Agreement?

In case of a company, the provisions of the agreement must include the following areas
a. what maintenance services will be provided and how often
b. website availability/maintenance
c. website back-ups
d. security safeguards
e. ownership of intellectual property
f. confidentiality of website data

2. What are the areas that can be allotted to the Website Maintenance Provider?

The areas of work can be following:
a. changing the company’s systems, hardware or software to maintain the website
b. buying additional equipments, products or services to maintain the website
c. security safeguards, particularly if the website is used for e-commerce
d. update/generate new designs
e. generate reports, etc.